FAQ

ORDERS

How do I know you’ve received my order?
You’ll receive an e-mail with your order number and details of your items, confirming that your order is processing in our system. When your lovely new items have been dispatched, we’ll send you an order dispatch email.
Please note: If you buy multiple brands, you will receive multiple parcels as each brand is dispatched from a different warehouse

What happens if an item on my order is not available?
If an item you’ve ordered is unavailable when we come to pick and dispatch it, you’ll be informed by email that it’s out of stock, and you’ll not be charged for that item. (We wouldn’t do such a thing.) We’ll ship any remaining items that you’ve ordered, though.

Can I cancel or amend my order after it has been placed?
Once your order has been confirmed, we’re unable to cancel or amend any items in the order. However, should you need to change the delivery address, please contact our customer service team once you have received your email confirmation. Our customer service team are happy to help via email at customercare@yumi.co.uk.

Can I place an order over the phone?
We can't accept orders taken over the phone. To protect you and prevent fraud, your payment must pass through online security checks such as 3d secure.

DELIVERY

Where do we deliver?
Yumi delivers to addresses in the UK, Republic of Ireland, France, Germany, Spain, Canada and the US. Please note, some external brands to Yumi and Mela do not ship internationally.

What are our Delivery costs?
    •    Free shipping on orders over £90.
    •    UK* standard deliveries are charged at £3.95 and can take 3-5 working days for delivery - Royal Mail
    •    UK* premium deliveries are charged at £5.95 and will be delivered next day when ordered by 3pm - Royal Mail
*Please note, premium delivery is only available on orders placed before 3pm Mon - Thursday. Premium deliveries will be delivered the next working day and excludes Ireland and Scotland.
*Ireland and Scotland will be charged as UK, but can take between 2 and 7 days to be delivered.

How do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email. In the email, there’ll be a link that will take to a ‘track your order’ page.

I didn’t receive my order, what do I do?
    •    All UK orders are sent tracked via ROYAL MAIL or and should be delivered within 2-3 working days.

If your items don’t arrive by this time, please contact our friendly customer service team by email to customercare@yumi.co.uk.
    •    For International orders, please see our delivery and returns page.