Mum and Me

Returns Policy

UK Orders

• To return an item to us please package up your items, complete the prepaid returns slip at the bottom of your despatch note and stick the Royal Mail returns slip to the outside of the parcel. Drop the item off at your local post office and don’t forget to get proof of postage.
• When we receive the parcel, providing all is in good order, we will refund the cost of the goods less £2.50 postage and handling fee to cover the cost of the return.
• The refund may appear as a "partial refund" due to the deduction of the £2.50
• We will accept all returns within 14 working days after the delivery date.
• Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
• For hygiene reasons we cannot offer refunds for pierced earrings
• Unless the item is incorrect or faulty, the cost of returning an item from outside the UK must be paid for by the customer.
• Refunds will always be refunded back to your original payment method.
• We will pay the return shipping costs if you receive an incorrect or faulty item.
• Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
• We are unable to accept any returns or exchanges for items bought in store or from our concessions.
• If you do not have the returns documents you can exchange your unwanted item for a Yumi e-voucher to be used on www.yumi.co.uk
• In the event of an order not being fulfilled by us we will refund the cost of delivery aswell as the cost of the goods.
• In the event that you are exchanging for a Yumi e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on www.yumi.co.uk