Privacy Policy

WHAT KIND OF INFORMATION DO WE COLLECT AND WHY?

When you shop or register with us, we collect information including your name, postal and email addresses and contact details and we keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. We do NOT keep your credit card information and this is collected via Sage Pay, a third party payment gateway.

We keep a record of your purchases with us to help us learn more about how you like to shop with us. This helps us to send you the most relevant offers and also means we can quickly help you with any problems you may experience with your order.

We keep a record of any email correspondence you send us. This helps us to keep track of any problems or concerns you've had with our products or services.

HOW DO WE USE YOUR PERSONAL DETAILS?

The information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.

We use your personal information to:

  • Process your order, send you a confirmation of your order or to contact you via phone, post or email if we’ve other questions regarding your order or purchase.
  • Provide you with information about the products we offer including sales, special offers, etc. You can opt-out of marketing communications at any time.
  • Analyse customers' shopping habits and preferences for research purposes. The only instance in which we may share some of your data is with agents (including credit reference agencies, credit card clearing agencies and fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function.
  • We never pass on your email address or postal address on to any 3rd parties without your permission.
  • We do not keep or collect your credit card details on Yumi.

HOW DO I CHANGE OR DELETE MY INFORMATION?

If you wish to change your personal information (e.g. address, contact information) please email us at customercare@yumi.co.uk or phone our friendly customer service team on 0208 963 4095. You can also write to us at Yumi International, 13 Gorst Road, London NW10 6LA. Please be sure to include your full name and the email address you used when you registered with us or made a purchase from us. Please note that we are no longer able to process returns from this address. If you no longer wish to receive any further email messages from us please use the unsubscribe link provided in the email you've received. 

If you no longer wish to be contacted by Yumi, please email customercare@yumi.co.uk. We’ll miss you though…

FURTHER INFORMATION:

If you have any questions about your personal details or our privacy policy, please contact us on 0208 963 4095. We’re always pleased to hear from you (even if it is a complaint!)

COOKIES

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address. A cookie can be thought of as an internet user's identification card, which tells a website when the user has returned.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we’ll not be able to track your order to enable you to buy the lovely items on our site.

Delivery & Returns

We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.

CHRISTMAS DELIVERY DATES

The last day for standard delivery to UK addresses is 5pm on the 19th December. The last day for next day delivery to UK addresses is 3pm on the 21st December. The last day for standard delivery in Northern Ireland and Scotland is 5pm 12th December. The last day for next day delivery is 3pm on the 14th December.

Gifts bought from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.

Delivery Costs & Times
Type When? How Much?
UK* Free Delivery on all orders over £50 2 - 3 working days Free
UK* Standard Delivery 2 - 3 working days £2.95
UK* Premium Next Working Day Delivery Next working day £4.95
European Delivery 7 - 10 working days £8.50
US Delivery 10 - 12 working days £11.50
Canada Delivery* 10 - 12 working days £8.50
ROW 10 - 12 working days £11.50

*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (2-3 working days).

*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.

*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.

Christmas Returns

During the Christmas period any orders from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.

Returns
  • We offer FREE RETURNS on all UK orders.
  • We will accept all returns within 14 days after the delivery date.
  • Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
  • Refunds will always be refunded back to your original payment method.
  • We will pay the return shipping costs if you receive an incorrect or faulty item.
  • We will only pay the return shipping costs for one postage.
  • Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
  • We are unable to accept any returns or exchanges for items bought in store or from our concessions.
  • If you do not have the returns documents you can exchange your unwanted item for a Yumi e-voucher to be used on www.yumi.co.uk
  • In the event that you are exchanging for a Yumi e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on the www.yumi.co.uk