Klarna

What is Klarna?

Klarna is a payment service that offers two easy ways to pay for the items you want to keep. You can choose Pay Later which gives you 30 days to pay for your order with no interest or fees. Or, select Pay in 3 to split the cost of your order into 3 monthly instalments with no interest or fees. It’s a secure, safe and simple way to buy now, pay later.
To make it even easier, we’ll take you through a step-by-step.

How do I use Klarna?

1 Add to bag

Select the item you want and place it in your bag, just like you would a normal order.

2 Choose your payment method

When you arrive at the payment point, choose Klarna as your payment method. You can select either Pay Later (pay for your order after 30 days) or Pay in 3 (pay over 3 monthly instalments).

3 What’s next?

You’ve placed your order and it has arrived. If you’ve chosen Pay Later, you’ll receive an email from Klarna.
Please see our FAQs for more details.

FAQs

Trying before you buy just became a reality. Klarna offers two different payment options to make it easy to buy now, pay later. Want to find out more? Keep scrolling.

I’m new to this, how do I use Klarna?

Using Klarna is easy. Please follow these 3 steps:

  • Step 1 – Add to bag

    Select the item you want and place it in your bag, just like you would a normal order.

  • Step 2 – Choose your payment method

    When you arrive at the payment point, choose Klarna as your payment of choice. You can select either Pay Later (pay for your order after 30 days) or Pay in 3 (pay over 3 monthly instalments).

  • Step 3 – What’s next?

    You’ve placed your order and it has arrived. If you’ve chosen Pay Later, you’ll receive an email from Klarna.

Can you tell me more about Pay in 3?

Slicing It does exactly what it says on the tin – it slices your payment into 3 monthly instalments. The first instalment occurs when you place your order. The following two payments will be automatically charged 30 and 60 days later. You’ll be notified when your payment is due and received, so there’ll be no nasty surprises. There’s zero interest, fees or late-payment charges.

What about Pay Later?

After selecting Pay Later, you’ll have 30 days to pay for your order. You’ll get a reminder when your payment is due.

What do I need to use Klarna?

  • You need to be over the age of 18.
  • You need a UK bank account.
  • You need a UK residential address.

Are you having issues with your Klarna?

If you are having issues placing an order with Klarna, it could be due to the following reasons:

  • You may have missed a required field at checkout. Please scan your details again.
  • Klarna payments are subject to your financial circumstances. Therefore, they may have been rejected by Klarna. Please choose another payment type or place an order of a smaller amount.
  • You may have previous outstanding payments to Klarna.


We would like to remind you that Klarna is an independent payment company. Yumi International has no influence on your payment with Klarna.

Please contact Klarna Customer Service if you have any further queries or issues.

Size Guide

Looking for the perfect fit? Here you’ll find our size guide with all the measurements you’ll need to find out what size will fit you best. Follow the ‘how to measure’ guide to make sure you get it just right.

(Sizes are based on a height of 5'7"/170cm)

UK/AUS USA EU NORMAL Bust (cm) Waist (cm) Hips (cm)
6 2 34 XXS 79.5 61.5 86.5
8 4 36 XS 82 64 89
10 6 38 S 88 69 94
12 8 40 M 92 74 99
14 10 42 L 98 80 105
16 12 44 XL 104 86 111

Dress Lengths

Tunic/Shift 86-88cm
Dresses above Knee 92-94cm
Dresses below knee 102-104cm
Midi Dresses 112-114cm
Maxi Dresses 145-147cm
XS S M L XL XXL
UK 4-6 8-10 12-14 16-18 20-22 26-28
EU 32-34 36-38 40-42 44-46 48-50 52-54
DE 30-32 34-36 38-40 42-44 44-48 22-24
US 0-2 4-6 8-10 12-14 16-18 20-22

Delivery & Returns

We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.

Delivery Costs & Times
Type When? How Much?
UK* Free Delivery on all orders over £100 3 - 5 working days Free
UK* Standard Delivery 3 - 5 working days £2.95
UK* Premium Next Working Day Delivery Next working day £4.95

*Please note that during bank holidays standard delivery orders will be processed in 3-5 working days.

*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (3-5 working days).

*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.

*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.

Returns Policy
UK Orders
  • The refund may appear as a "partial refund" due to the deduction of the £2.50 to cover the cost of the returns
  • To return an item to us please package up your items, complete the prepaid returns slip at the bottom of your despatch note and stick the Royal Mail returns slip to the outside of the parcel. Drop the item off at your local post office and don’t forget to get proof of postage.
  • When we receive the parcel, providing all is in good order, we will refund the cost of the goods.
  • We will accept all returns within 100 working days after the delivery date.
  • Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
  • For hygiene reasons we cannot offer refunds for pierced earrings
  • Unless the item is incorrect or faulty, the cost of returning an item from outside the UK must be paid for by the customer.
  • Refunds will always be refunded back to your original payment method.
  • We will pay the return shipping costs if you receive an incorrect or faulty item.
  • Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
  • We are unable to accept any returns or exchanges for items bought in store or from our concessions.
  • If you do not have the returns documents you can exchange your unwanted item for a Yumi e-voucher to be used on www.yumi.co.uk
  • In the event of an order not being fulfilled by us we will refund the cost of delivery aswell as the cost of the goods.
  • In the event that you are exchanging for a Yumi e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on www.yumi.co.uk