Klarna Pay Later 30

Pay later in 30 days Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Yumi run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Yumi have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Yumi. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Yumi will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Yumi has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Yumi to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.







Size Guide

Looking for the perfect fit? Here you’ll find our size guide with all the measurements you’ll need to find out what size will fit you best. Follow the ‘how to measure’ guide to make sure you get it just right.

(Sizes are based on a height of 5'7"/170cm)

UK/AUS USA EU NORMAL Bust (cm) Waist (cm) Hips (cm)
6 2 34 XXS 79.5 61.5 86.5
8 4 36 XS 82 64 89
10 6 38 S 88 69 94
12 8 40 M 92 74 99
14 10 42 L 98 80 105
16 12 44 XL 104 86 111

Dress Lengths

Tunic/Shift 86-88cm
Dresses above Knee 92-94cm
Dresses below knee 102-104cm
Midi Dresses 112-114cm
Maxi Dresses 145-147cm
XS S M L XL XXL
UK 4-6 8-10 12-14 16-18 20-22 26-28
EU 32-34 36-38 40-42 44-46 48-50 52-54
DE 30-32 34-36 38-40 42-44 44-48 22-24
US 0-2 4-6 8-10 12-14 16-18 20-22

Delivery & Returns

We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.

Delivery Costs & Times
Type When? How Much?
UK* Free Delivery on all orders over £100 3 - 5 working days Free
UK* Standard Delivery 3 - 5 working days £2.95
UK* Premium Next Working Day Delivery Next working day £4.95

*Please note that during bank holidays standard delivery orders will be processed in 3-5 working days.

*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (3-5 working days).

*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.

*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.

Returns Policy
UK Orders
  • The refund may appear as a "partial refund" due to the deduction of the £2.50 to cover the cost of the returns
  • To return an item to us please package up your items, complete the prepaid returns slip at the bottom of your despatch note and stick the Royal Mail returns slip to the outside of the parcel. Drop the item off at your local post office and don’t forget to get proof of postage.
  • When we receive the parcel, providing all is in good order, we will refund the cost of the goods.
  • We will accept all returns within 100 working days after the delivery date.
  • Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
  • For hygiene reasons we cannot offer refunds for pierced earrings
  • Unless the item is incorrect or faulty, the cost of returning an item from outside the UK must be paid for by the customer.
  • Refunds will always be refunded back to your original payment method.
  • We will pay the return shipping costs if you receive an incorrect or faulty item.
  • Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
  • We are unable to accept any returns or exchanges for items bought in store or from our concessions.
  • If you do not have the returns documents you can exchange your unwanted item for a Yumi e-voucher to be used on www.yumi.co.uk
  • In the event of an order not being fulfilled by us we will refund the cost of delivery aswell as the cost of the goods.
  • In the event that you are exchanging for a Yumi e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on www.yumi.co.uk