Receive exclusive offers and treats from Yumi, while also enjoying 10% OFF your first order! Plus, free delivery on orders over £60.
How do I know you’ve received my order?
You’ll receive an e-mail with your order number and details of your items confirming that your order is processing in our system. When your lovely new items have been dispatched, we’ll send you an order dispatch email.
What happens if an item on my order is not available?
If an item you’ve ordered is unavailable when we come to pick and dispatch it, you’ll be informed by email that it’s out of stock and you’ll not be charged for that item. (We wouldn’t do such a thing.) We’ll ship any remaining items that you’ve ordered though.
Can I cancel or amend my order after it has been placed?
Sadly, once your order has been confirmed we’re unable to cancel or amend any items in the order. However, should you need to change the delivery address please contact our customer service team once you have received your email confirmation. Our customer service team are happy to help via email at email@example.com.
Can I place an order over the phone?
Sadly, we can't accept orders taken over the phone. To protect you and prevent fraud, your payment must pass through online security checks such as 3d secure.
Where do we deliver?
Yumi delivers to addresses in the UK, Republic of Ireland, France, Germany, Spain, Canada and the US.
What are our Delivery costs?
*Please note premium delivery is only available on orders placed before 3pm Mon - Fri. Premium deliveries will be delivered the next working day and excludes Ireland and Scotland.
*Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.
How do I track my order?
Once your order has been dispatched you’ll receive a confirmation email. In the email there’ll be a link that will take to a ‘track your order’ page.
I didn’t receive my order, what do I do?
Looking for the perfect fit? Here you’ll find our size guide with all the measurements you’ll need to find out what size will fit you best. Follow the ‘how to measure’ guide to make sure you get it just right.
(Sizes are based on a height of 5'7"/170cm)
We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.
*Please note that during bank holidays standard delivery orders will be processed in 3-5 working days.
*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (3-5 working days).
*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.
*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.